Frequently Asked Questions
Who can I contact if I want to make an appointment and do not have a doctor?
Please call (212) 263-9700 to speak with one of our highly-trained staff members who will be happy to assist you in making an appointment and answer any questions you might have.
How do I know if NYU Medical at Trinity Center physicians participate with my health plan?
Trinity physicians participate with most major insurance plans. Our appointment coordinators can review participation with you at the time of scheduling. To make an appointment, please call (212) 263-9700.
To receive full insurance benefits, some insurance providers require patients to receive services with "in-network" or "participating provider" facilities and physicians. Always call your insurance plan to check its requirements and to confirm you benefits.
How do I get to NYU Medical at Trinity Center?
NYU Medical at Trinity Center is conveniently located in New York's Financial District. It is easily accessible by subway, bus, or car. Please visit our Directions page for detailed information.
What is the cancellation policy?
Please call us at least 24 hours before your appointment if you need to cancel or reschedule for any reason.
How early does NYU Medical at Trinity open? How late can I make an appointment?
Our regular office hours are Monday - Friday 9am - 5pm. However, we may be able to accommodate appointments at other times. Please call our office at (212) 263-9700 to make an appointment.
What services are available at NYU Medical at Trinity Center?
NYU Medical at Trinity Center offers comprehensive clinical care and highly sophisticated diagnostic testing in a coordinated, multidisciplinary environment. Please visit our Services page for more information.
How early should I arrive before my appointment? What should I expect?
When you schedule your appointment, our staff will inform you when you should arrive for your visit, what you should expect, and how you should prepare for it. To expedite your registration, you can complete our forms and bring them with you. For your convenience we offer Wi-Fi internet access in our comfortable, private surroundings.
Please feel free to call us at (212) 263-9700 for any questions you might have.
What should I bring to my initial appointment?
You should bring copies of all pertinent medical records (physicians' notes, laboratory tests), and imaging results, including actual films. This information is important to help your physician understand your medical history as well as diagnose and offer treatment options. You should also bring your insurance card, referral, and pre-cert (if applicable). Prior to your visit, you will be sent a registration packet that should be filled out. Please complete and return this information prior to your visit so we can update your information in our new computer system. We recommend that you arrive at least 15 minutes before your scheduled appointment time to complete any remaining paperwork.
What do I do if I run out of my medications?
Your NYU Medical at Trinity Center physician can mail or call in prescription refills ONLY if that physician provided the original prescription form. If this is the case, please call our prescription refill number at (212) 263-9737 and leave the prescription information - name of drug, dose, how many times taken per day, and a pharmacy telephone number. We will respond to your request as soon as possible.
I am traveling out of the country and need a vaccine. Can I come in for an appointment beforehand?
Yes. We offer comprehensive travel-related services including physicals, vaccinations, and prescriptions as appropriate. Your physician can also answer any questions you might have about maintaining your health while traveling oversees.
How can I get a copy of my test results and medical record?
To receive a copy of your medical records or test results, please call (212) 263-9754. You may be required to sign a consent form for release of medical information if records are to be sent to another hospital or office.
How will I know how much I owe?
Your insurance provider will send you an Explanation of Benefits (EOB) that details the amount it has paid, any non-covered or denied amounts, and the remaining balance that you are responsible for paying to NYU Medical at Trinity Center. Many health plans require patients to pay a co-payment or deductible amount. These balances will be collected at the time of registration. Review your EOB carefully, compare it to your billing statement, and call your insurance provider or customer service number on your billing statement (1-888-442-8212) right away if you have any questions or concerns.
Why did I receive a bill for a doctor I did not see?
Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, X-rays and perform anesthesia services, among others.
Who can I call if I have a billing question?
For billing-related questions, please call (888) 442-8212.
What forms of payment do you accept?
For your convenience, NYU Medical at Trinity Center accepts cash, personal checks, money orders, Visa, Mastercard, Discover and American Express. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged through our onsite billing coordinator.
